
FAQS

FAQS
Considering Recollect for your organization? This FAQ section is here to support you. Whether you’re a library, archive, museum or community group looking to preserve and share your stories online, we’ve answered the most common questions to help you understand what Recollect can do for you.
From collection management to community engagement, this is where you’ll find clarity on how Recollect empowers you to connect people, places, and memories through your collections.
If you can’t find the answer you want, get in touch with us here – we’re happy to help you!
Recollect is a cloud-based platform designed for galleries, libraries, archives, museums, academic institutions, and heritage sites. It facilitates digital collection management and enhances community engagement by making content easy to discover, access, manage, and preserve.
Absolutely! We encourage you to book a demonstration to see how Recollect can transform your collection management and community engagement. You can schedule a demo tailored to your organization’s specific needs by contacting us through our website.
Recollect offers tools that empower users to interact with collections by sharing knowledge, tagging assets, commenting, and contributing new content. This interactive environment encourages community participation and enriches the overall value of the collections.
Recollect supports all types of content, regardless of format. It provides access to various digital assets within a single platform, ensuring that users can view and interact with content seamlessly across different devices.
Yes! Recollect is ideal for digitising and making special and heritage collections accessible to the public. You can manage, search, and share everything from manuscripts to multimedia formats in one place.
Yes, Recollect is fully responsive and can be accessed from any device, including desktops, tablets, and smartphones. This ensures that users can engage with collections anytime, anywhere.
Recollect offers four subscription plans:
- Professional: Includes cloud-based access, content management tools, collection discovery tools, standard reporting, user management, Google Analytics integration, custom copyright statements, automated OCR capabilities, and social media integration.
- Enterprise: Includes all Professional features plus custom site configuration, administrator access, access control groups, custom URL, and increased storage capacity.
- Enterprise Plus: Includes all Enterprise features plus optional modules such as exhibition, data warehouse, archives and collection management, digital preservation, and additional sites for testing and development.
- Ultimate: Includes all Enterprise Plus features with a dedicated AWS server and all optional modules included.
For a detailed comparison, please visit our subscriptions page.
Recollect encourages public interaction through commenting, tagging, and story-sharing features. Library users can even contribute their own content or insights, creating a dynamic, living archive.
Recollect can complement your existing library management systems by offering a public-facing, community engagement platform tailored to special collections.
Absolutely. Recollect’s powerful search tools and custom metadata options make it perfect for family and local history research, helping users uncover stories in your archives.
Recollect is a cloud-based platform designed for scalability and high availability. Our infrastructure ensures that even with large amounts of traffic, site performance remains stable. We use load-balancing techniques, caching mechanisms, and a globally distributed network to handle high-user activity efficiently.
Recollect offers flexible metadata structures, access control and preservation workflows that align with archival best practices, while still being adaptable to community-specific needs.
Yes. Recollect provides granular access controls so you can define permissions for public users, contributors, staff, or specific groups — essential for managing sensitive or restricted content.
Yes, it’s used by national, state, local, and private archives. Whether you’re managing public access or maintaining internal records, Recollect supports scalable solutions.
Recollect supports the ongoing ingestion of digital materials, including born-digital assets. You can also manage rights, provenance, and technical metadata to ensure long-term integrity.
Recollect helps you curate digital exhibitions using tools like showcases, timelines, and narrative features. You can link related items and tell cohesive stories online or alongside physical displays.
Yes. Each item in your collection can have detailed metadata, high-resolution images, and associated stories, allowing you to present rich, layered context for your audiences.
Yes. Recollect was built for collaborative engagement. It gives source communities and stakeholders a platform to add perspectives, correct records, or contribute new material in a respectful, controlled environment.
Absolutely. Staff can collaborate behind the scenes by updating metadata, creating narratives, and managing submissions. You can also invite community curators or contributors into the process.
Recollect offers flexible storage and bandwidth options based on your organisation’s needs. Whether you’re dealing with large digital archives, high-resolution images, or video files, our platform scales to accommodate growing collections. We work with clients to tailor storage and bandwidth solutions that align with their usage patterns and long-term goals.
Yes, Recollect excels at community engagement through user contributions, tagging, curating favourites, commenting and social media integration. This integration allows for broader dissemination and interaction with your collections.
Yes! Recollect is designed to be highly customisable. While the core platform provides a robust out-of-the-box experience, we also offer API access and flexible configuration options. If you have specific needs, our development team can work with you to integrate custom features or design a unique theme to match your brand identity.
Recollect offers comprehensive backup and recovery solutions to protect your valuable digital assets. Regular automated backups ensure that data is never lost, and in case of an unexpected event, we provide swift recovery options. Data is stored securely in multiple locations to enhance redundancy and safeguard against data loss.
Recollect provides hosting solutions tailored to client requirements. Our hosting infrastructure is located in secure, high-performance data centres, and we comply with relevant data sovereignty and security regulations.
We understand that migrating large amounts of data can be challenging. Recollect provides tools for bulk uploading, metadata management, and batch processing to streamline data imports. Whether you’re transferring an existing archive or managing an ongoing collection, our platform ensures a smooth transition with minimal downtime. Data export tools are also available, allowing you to extract collections in standardised formats when needed.
Security is a top priority for Recollect. The platform includes SSL encryption, multi-factor authentication, role-based access controls and secure hosting environments. Regular security updates are applied to protect against vulnerabilities. Additionally, access to sensitive content can be restricted using granular permissions, ensuring that only authorised users can view or manage certain materials.
Absolutely. Recollect integrates with various content management systems (CMS), digital preservation tools, and third-party services. We provide APIs that enable seamless integration with existing workflows, allowing your organisation to connect Recollect with other digital repositories, websites, or library systems.
Recollect is a responsive, web-based platform that works across multiple browsers and devices. Whether users access your collection from a desktop, tablet, or mobile device, they will have a consistent and user-friendly experience. The platform supports all major browsers, including Chrome, Firefox, Safari, and Edge.
Recollect offers comprehensive technical support, including:
- A dedicated support team available for troubleshooting and inquiries
- Regular platform updates and maintenance
- Detailed documentation and user guides
- Training sessions to help you and your team make the most of the platform
We also provide Service Level Agreements (SLAs) outlining response times and support levels based on your subscription plan.
Yes, we have a range of technical documents that outline system architecture, security protocols, data management processes, and integration capabilities. If you require specific documentation, please reach out, and we’d be happy to provide further details.
Recollect configures your website using metadata and contextual information to link assets together. This setup allows for both structured and unstructured discoverability, enabling users to explore collections through customized taxonomy menus or serendipitous browsing.
To start your journey with Recollect, please reach out to us through our contact page. We’ll be happy to discuss your organization’s needs and how Recollect can be tailored to meet them.
Recollect is designed to be a powerful yet flexible solution for managing living history projects and digital collections. If you have further questions or would like a demo, get in touch with us.